Software for service and maintenance companies

Maintenance contracts, call-out service, fire safety and inspections, doors and access, drainage and pipework. Your work comes back. You know your installed base, your service visits have to be on time and you are tied to your response times. The most untapped work sits here too: in what you already look after.

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Where it goes wrong today

Four things we hear back in nearly every conversation. If none of them sound familiar, you probably do not need this system.

The response time is in the contract but is not measured

Four hours on a breakdown. Eight hours on a complaint. Whether that is met, nobody knows. Until a client asks about it at renewal.

Service visits fall behind without anybody noticing

A list in a spreadsheet with hundreds of sites. Statutory inspections sit among them. So a missed inspection only shows up once something happens.

The installed base is in everybody’s head and not in a system

Which boiler is in there, how old it is and how often it has failed this year. The engineer who has been going there for two years knows. The one covering does not. And nobody sees the replacement opportunity it is pointing at.

The breakdown invoice gets disputed

Call-out, three quarters of an hour of work and a part. The client thinks it is a lot. Without a job sheet with a time, a signature and a photo, that is a conversation you often concede.

What Platrom does about it

With the module named, because a solution without a name is a promise. Everything below is in the system and can be seen in a demo.

Contracts with service visits that flag themselves

You set a maintenance interval per site. If a visit falls behind, it is flagged. Statutory inspections sit separately from the rest. Those two are not equally serious, so they do not belong in the same list.

Response time is measured, not assumed

The work queue sorts by waiting time and not by arrival, with a clock that changes colour. Afterwards you see the median response time, the percentage inside the hour and the slowest ten per cent. That last one is where the complaint is.

The site knows its own history

Equipment, age, maintenance history, breakdowns and how to get in. The engineer covering knows what the regular one knows. Three breakdowns in twelve months then becomes a replacement conversation with evidence behind it instead of a guess.

Finding work in what you already look after

Equipment over fifteen years old. Warranties expiring within four months. Sites on a maintenance interval but with no contract. Repeat breakdowns. Every suggestion carries what, why and what it is based on. That last part is what you say on the phone.

A Monday at a service company

Breakdowns, service visits and a sales opportunity. In the same morning and in the same system.

07:55
The work queue shows four open calls by waiting time. The oldest is at the top with a red clock. Not the newest, because that is the easiest one to clear.
08:10
Two engineers get their rounds. Every call carries the site, the equipment, the history and the access details.
11:30
Third breakdown this year on the same boiler. The system has spotted that and puts a replacement suggestion alongside it, with the history as the evidence.
14:00
The monthly service visit list shows what is running late. The statutory inspections sit separately. Two of them are scheduled for this week.
16:20
The breakdown sheet is signed. The invoice carries it underneath, with time, engineer, part and signature. No argument about the call-out.

Questions from this trade

Can we set response times per contract?

Yes, per contract with its own service visits and response times. More to the point: they are measured. Median response time, percentage inside the hour and the slowest ten per cent sit together. That last figure is where the complaint comes from.

How are statutory inspections handled?

They are flagged separately from ordinary service visits. A missed service visit is annoying. A missed inspection is something else. Putting them in the same list is how you miss both.

What exactly is this lead engine? Do you buy in data?

No. It looks at what you already have. Age of equipment, expiring warranties, sites on a maintenance interval with no contract, repeat breakdowns and clients who have gone quiet. No bought-in lists, no scraping and no third-party data. Explainable to your client and to a regulator. And a suggestion you dismiss does not come back.

Questions about price, notice period, integrations and where your data is held are on the pricing page and on Data and security.

Do you work in another trade?

Any technical company with people out in the field and an invoice it has to be able to explain fits here. These are the other four.

Installation companies

Heating, plumbing, electrical, ventilation, cooling and heat pumps.

Contractors and builders

New build, conversion, refurbishment and maintenance contracting.

Roofing, façades and insulation

Roofers, dormers, window frames and façade elements, glazing, solar shading and insulation.

Fit-out and finishing

Plasterers, floor layers, carpentry and interior fit-out, painters and property maintenance.

Half an hour, on your own work

Bring one of your own projects. A breakdown, a refurbishment or a contract. We walk it through the system, from enquiry to invoice line.

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